Support steps were clearer than I expected, especially invoicing process

Support steps were clearer than I expected, especially invoicing process

I was expecting the support process to be a bit disorganized, especially given the complexity of the software and the multiple features like the dialer and database involved. However, the steps turned out to be in sensible order, which helped a lot. For example, the invoicing and payment explanations happened just after sign-up, so I knew clearly what to expect moving forward. Occasionally, some minor waiting was there, but overall, I found the telephonic support structured and straightforward rather than chaotic. This made the whole communication feel more professional and less stressful than what I had feared before engaging with them.