Support process was the clear standout
The software itself is fine and fairly intuitive once you get going. The onboarding materials, however, left a lot unsaid, so I had to figure out significant parts of the dialer and database handling myself. While the automatic updates are convenient, I often ran into minor glitches that required me to troubleshoot without clear guidance. I reached out to telephonic support a few times, mainly just to confirm what I had already worked out or to get simple clarifications. It felt like the documentation could have done more upfront, lessening the need for calls. The invoicing and payment system was straightforward but not particularly speedy to set up. Overall, I managed but had to do quite a bit of problem-solving on my own, which is tiring. I mostly appreciate the fact that priority assistance was responsive when I finally did flag issues, but I wish the initial communication was clearer to reduce that burden.