Onboarding went well but ongoing guidance needed
I found the training and onboarding to be okay overall, with certain highlights and some drawbacks. The initial setup of the software was relatively quick and straightforward, and the dashboard layout was intuitive enough to get me started. The training sessions were somewhat helpful in getting to know the main features, especially the dialer and database tools. However, after the initial onboarding, I noticed that ongoing support and updates were not as smooth as expected. In particular, the way automatic updates were pushed sometimes disrupted my workflow rather than enhancing it. There wasn’t a clear communication channel explaining these changes in advance or offering step-by-step help afterwards. So while the foundation was laid well during the onboarding, I felt that continuous assistance remained a bit lacking. Nonetheless, the general experience wasn’t bad; it just could use improvement in the ongoing support area.