Felt unsure throughout onboarding
From the beginning of the training and onboarding experience, I felt somewhat uncertain about my progress. The instructions were delivered step by step, but the explanations were often brief, which left me guessing on some of the software features. While I managed to complete the initial setup, I did not feel fully confident using the calling tools or the database function by the end. The labels and directions sometimes felt vague, making it difficult to understand what the next actions should be. Although I appreciated having telephonic support available, I did not always receive detailed answers to my specific questions, so I hesitated to rely on the system entirely. The automatic updates introduced changes mid-training which required relearning certain steps, which disrupted my sense of mastery. The payment and invoicing steps went smoothly, but they did not impact how confident I felt in using the software itself. Overall, the entire experience felt a bit overwhelming and left me uncertain about whether I had fully grasped the workflow solutions. I would have preferred more thorough training content or session time to build real confidence with the tools.