Setup felt too much like a one-time thing missing ongoing guidance
The training and onboarding gave me a one-off overview of the software features, but I quickly realized there wasn’t enough ongoing guidance to help with nuances that come up during regular use. The initial setup, including database integration and configuring the dialer, was walk-through based but felt pretty isolated from practical daily workflows. I expected more follow-up or refresher resources for adapting to gradual updates or changes in workflow demands. The automatic updates occurred without much notice or explanation, which was a little disorienting since I did not know what to expect each time. The support was responsive when I reached out, but I’d have preferred a more structured continuing training approach rather than just troubleshooting calls. Payment and invoicing steps were straightforward, but they didn’t mitigate the lack of sustained onboarding help. Overall, it felt like the training was a single event rather than a continuing process, which limits how well you can absorb the full scope of the platform’s capabilities.