Would tell a friend they were pretty helpful overall
My experience with the pre-purchase process was quite straightforward and largely positive. I started by signing up through the WFHI website where the steps were clear but I had some questions about which package would best suit my needs. I reached out to their sales team via phone, and surprisingly, the response time was quick. The person I spoke to was patient and answered my queries in detail, which helped me understand how the software and training would fit into my work style. After the call, I received follow-up emails with brochures and additional information. The invoicing part was also handled smoothly, with no confusion on payment modes. I appreciated how transparent they were about what the software could do and what it could not, especially making it clear that it isn't an employment service. One minor downside was that I felt the documentation trial version could have been a bit more exhaustive to avoid having to call support frequently. Nonetheless, I found the overall sales and onboarding experience quite reassuring and efficient. If a friend asked me, I’d say they are responsive and willing to help, though expect to do some of your own research beyond the initial explanations.