Mixed feelings, could use support next time again
Honestly, this time around, I found the sales and pre-purchase process a bit mixed. On one hand, the product itself seemed pretty solid and the training materials helped me get started without too much hassle. On the other hand, I still ended up having quite a few questions that I couldn’t answer just by going through documents or videos. So yeah, I had to reach out to support a couple of times, which was fine since they were helpful. I might need that help again next time too because I don’t feel everything is completely user-friendly right from the start. The billing and signing up processes were clear enough once you got used to them, but I guess there’s room for improvement to make things smoother. The software was reliable enough, and automatic updates didn’t cause problems, so in that sense it was positive. All said and done, I’d say the experience was balanced, not perfect but not bad either. So, my verdict is neutral – good enough but needs some fixing.