Responsiveness showed both strengths and gaps
In the period leading up to my purchase, I appreciated that the sales team was generally responsive when I had specific questions, often providing quick replies via email or chat. That was reassuring and made me feel valued as a prospective user. However, there were moments when responses took longer than I anticipated, and sometimes the answers were somewhat generic rather than tailored to my situation. I also noticed that the onboarding guidance could have been clearer in some parts, requiring me to figure out a few details on my own even after initial conversations. While the training materials helped fill some gaps, I was hoping for a bit more personalized attention during the sales stage. Still, the combination of direct communication and self-service resources gave me enough to make an informed decision about subscribing to the software and training package.