too much time lag in getting through support
So here’s the thing I was hoping for a quick turnaround when I started using the WFHI software but it took quite a lot of time to get the help I needed. Every time I reached out to support there was a wait, sometimes long, before someone was available. I guess it’s normal for such systems but it wore me down a bit. The sign-up and payment processes were relatively smooth and I didn’t have any real issues there which was good. Training and onboarding didn’t feel too rushed either but because of all the pauses waiting for responses, it felt like the whole thing stretched out longer than it should have. The software features like the dialer and database worked fine once I could figure them out but the lag in communication meant I kept needing help again and again. So yeah, if the support was faster, I might use the services more actively but as of now, it’s hard to say if next time I’ll bother reaching out again or just go slow on my own.