Training was good but lacked some practical examples
I had higher expectations from the training and onboarding process, mainly because I was anticipating a more hands-on approach based on the initial information I received. The theoretical parts were well structured, and the flow of modules was logical, which helped me grasp the concepts as intended. However, what I found missing was sufficient practical content that could have demonstrated real-life application of the software features we were learning about. For example, detailed walkthroughs or simulations that tied the theory directly to daily workflow scenarios would have been beneficial. The onboarding flow was clear and easy to follow, with step-by-step instructions, but more emphasis on the use of calling tools like dialers integrated with the database would have enhanced my confidence earlier on. Despite these areas for improvement, I appreciate the consistent updates and the availability of remote assistance when issues arose. I do believe the training matched most expectations but lacked a bit in practical depth that could better prepare new users for active software use. If this area improves, the training will fully fulfill what customers generally expect before purchasing.