Too much repetition and waiting from start to finish
The onboarding experience felt very slow and repetitive. At one point, I had to wait during a live training session for over 30 minutes because the system seemed unresponsive, and the trainer kept repeating the same instruction again and again. This dragged the session out unnecessarily and made it hard to stay engaged. Overall, the training modules did not offer much variety, and much felt like going over basics repeatedly without advancing to new concepts quickly. I wish the onboarding had a smoother flow and avoided redundant steps so that one can get comfortable with the software faster. Despite that, the database features were somewhat usable, and I didn’t face major problems accessing it after the training. The calling tools also seemed okay, but because the onboarding was so long, I never really got to test them fully. Unfortunately, this left me frustrated rather than confident about using the product well. I think the whole process should be polished to reduce downtime and repetition for future users. Otherwise, it struggled to keep me motivated through the entire setup.