It clicked when the sequence finally made sense

It clicked when the sequence finally made sense

The training was split into steps that sometimes felt out of order, which caused a bit of confusion. At first, I worked on the calling tools before the onboarding was complete, so some functions didn’t sync well. Then, after going through the proper sequence a second time, especially the database features after the dialer setup, it started to come together. The instructions were clear but the placement of those steps could be improved. Despite the bumps, once the order fell into place, I could see how the software was intended to be used. So overall, it did make sense eventually, though the process could be organized better from the start.