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Based on all 3,88,717 published WFHI Reviews.

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WFHI Reviews

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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Your support matches my work hours, but communication needs serious improvement

    I must say the telephonic support was at times accessible during my working hours, which is the silver lining I appreciate. However, your overall communication is disappointing. Often, when I called or emailed, the response was delayed beyond my working hours, and that hurt my workflow. The support team seemed not aligned with my actual schedule, causing inconvenience. Some of the instructions were clear, but mostly I found myself waiting without updates. I expected a more proactive approach especially since your software requires hands-on help in the early stages. Additionally, the automatic updates sometimes disrupted my work, and I needed real-time assistance which was hard to get. It feels like your support is there in name only during the hours I actually need it. To improve, you should definitely realign your support hours with your user base’s timings and improve communication channels to be more responsive and clear.

    Bhavana BhattacharyaHaryana, IndiaExperience: Published:
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  • 4 out of 54 of 5Unverified experienceSupport and communication

    Sahi hai, starting thoda late tha

    Honestly, mujhe initially laga tha ki start karne mein bahut jaldi ho jayega, par thoda delay hua with the whole signing up and invoice process. Support ne kaafi patience dikhayi jab main baar baar calls karta raha unko samjhane ko ki mujhe kis tarah ka help chahiye. Unki telephonic support thodi slow thi, lekin unki koshish dekh kar lagta tha ki they really want to help. Training sessions kaafi thorough the, though kuch parts main thoda zyada basic lage jo shayad already samajhta tha. Software ki automatic updates ne kabhi kabhi user interface mein changes kiye jisse thodi confusion hoti thi, but generally it was manageable. Dialer feature kaafi useful laga for day-to-day calling, aur database feature apne data store karne mein acha tha. Invoice process thoda complicated laga at first, but with help it was sorted. Overall, start thoda slow tha lekin once everything set up ho gaya, pura system acha chalne laga. Bas thodi jaldi start ho jata to aur bhi better lagta. So this is the verdict plain and simple, it’s good but can improve on the onboarding speed and smoother support response.

    Ayush GaikwadMizoram, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    You made support exhausting and disappointing

    I've used several remote workflow platforms before, and I was hoping your telephonic support might be better. However, every time I called, I ended up explaining my issue multiple times to different agents without a proper solution. It felt like I was talking into a void instead of getting effective help. The communication was slow, and sometimes I waited on hold for extended periods which disrupted my work schedule. Compared to other services I’ve experienced, your support falls short in responsiveness and clarity. The automatic updates should make things easier, but with support this frustrating, it added to my difficulties instead of relieving them. Also, the sign-up and payment process was more complicated than necessary, with unclear invoicing that required several follow-ups. Overall, I invested more time and effort getting basic help than I expected, which was a letdown. I think you need to seriously improve your communication and support workflows to match what others offer out there.

    Yash KolheAndaman and Nicobar Islands, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Waiting and repeating was the worst part

    I remember one particular time when I called support because the dialer was not connecting properly despite several attempts. I had to wait on hold for quite a while, and after finally reaching someone, I had to explain the same problem multiple times before it was understood. Later, even after the call ended, I was asked to call again after a while because they needed to check with the technical team. Other times, the waiting was less but always included repetition of details I had already given. This made getting help frustrating and time-consuming. The invoicing and sign-up process were smoother and did not require much follow-up, so that part went well. But for issues needing immediate resolution, the delays and repeated explanations really got to me. I had hoped the telephonic support would be faster and more efficient, which unfortunately was not always the case.

    Govind VarmaMaharashtra, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support timing mein improvement chahiye, otherwise sahi chal raha hai

    You need to understand ki support ka timing humare typical work hours ke saath fully align nahi hai, aur yeh thoda inconvenient hai. Kabhi kabhi jab mujhe turant help chahiye hoti hai, toh lagta hai ki support team us samay available nahi hoti ya response late aata hai. Is aspect mein thoda better coordination aur flexibility ki zarurat hai. Lekin overall, daily basis pe jab main calls kar rahi hoon ya dialer aur database check kar rahi hoon, toh communication support system theek se kaam karta hai. Queries clear ho jaati hain bina zyada delay ke, bus timing ki wajah se kabhi kabhi thoda issue hota hai. Agar aap apni support hours thoda expand karein ya fast response mechanism implement karein, toh kaafi faayda hoga users ko jo irregular hours mein kaam karte hain. Waise, WFHI ka software aur training content mujhe kafi pasand aaye hain aur main unko use karte rehne ka plan banaya hai. Lekin sach kahe toh, agar support timing aur communication pe dhyaan diya jaaye toh overall experience aur bhi behtar ho sakta hai.

    Sonal SahniAssam, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified customerSupport and communication

    aapko thoda aur flexible timing dena chahiye

    Company, main bolna chahti hoon ki tum logon ki support timing thodi limited lagti hai. Mere kaam ke hisaab se jab main planning karti hoon calls aur database updates ke liye, toh kai baar tumhari team available nahi hoti. Training aur onboarding toh mast chale, par jab real issues aate hain working hours ke baad, toh thoda tough lagta hai manage karna. Tum logon ki jo priority assistance hai, woh achha hai, lekin agar thoda timing flexible ho jaye, toh main aur achha se tumhara software use kar paungi. Overall main thankful hoon, par yeh chhoti si baat miss hui hai jo improve ki ja sakti hai.

    Kanika PatelAssam, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours thik-thak hain but thoda aur flexible hona chahiye

    Main WFHI ka support use kar rahi hoon, aur generally, unka telephonic support accha laga mujhe. Jo timing hai, woh mere kaam ke ghanto ke according kaafi match karti hai, matlab jab mujhe help chahiye hoti hai tab zyada tar support available hota hai. Lekin ek baar mujhe late evening mein kisi urgent help ki zarurat thi toh support lena mushkil ho gaya. Aise moments ke liye thoda aur extension hona chahiye shayad. Jo priority assistance wali service hai, wo bhi reasonable hai; response time theek-thaak hai aur baat samajhke solutions dete hain. Payment aur invoicing process bhi smooth rahi, koi zyada dikkat nahi hui. Overall, ye ek accha experience tha jahan support ka timing kaam karta hai par usme thoda aur flexibility aaye toh perfect rahega.

    Gauri Dhanush BhandariAndhra Pradesh, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    wo ek moment jab support ne sab badla

    Jab mere software ke dialer mein connectivity problem aayi, toh initially mujhe laga ki main khud hi fix kar sakti hoon because basic troubleshooting toh kar chuki thi. Par jab matter serious hua, toh support team ko call kiya, aur wo ek moment tha jab mujhe gehra fark mehsoos hua. Unhone patiently samjha, na sirf meri problem ko jaldi identify kiya, balki guide kiya kaise dialer ko optimize karu taki future mein aisi issues na aaye. Sab communication casual tha, koi zyada formal ya rigid feel nahi hua, jo kaafi accha laga. Although thoda time laga solution tak pahuchne mein, phir bhi woh professionalism aur understanding ne pura experience positive bana diya. Mujhe laga ki jab actual problem low ho jati hai toh support ka attitude sabse important hota hai. Invoice aur payment process bhi theek tha, bina kisi dikkat ke complete hua. Training modules se lekar dialer tak, sab system smoothly chal raha hai majorly thanks to wo helpful support interaction. May be thoda jaldi response mile toh aur bhi better hota, par behind the scenes jo care mili usse main definitely impressed hoon.

    Sudha LalKarnataka, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified customerSupport and communication

    Explained clearly but ek chhota sa point reh gaya

    Support team ne training sessions mein sab kuch kaafi clearly samjhaya tha, especially about how to use the database and calling tools efficiently. Har function ka step-by-step explanation tha jo kaam mein aaya. Sign-up aur payment process bhi straightforward tha aur invoices timely mile. Lekin ek chhoti si reservation yeh hai ki kabhi kabhi jab technical queries hoti thi, toh jo responses milte the woh thode general lage, jaise thoda aur detailed explanation chahiye tha. Phir bhi, phone pe support generally helpful tha aur priority assistance ka response acha tha. Agar overall dekha jaye, toh mere liye yeh experience positive raha with just a small area where clarity thodi aur behtar ho sakti thi.

    Vishal MohanTamil Nadu, IndiaExperience: Published:
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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Of course, I'd choose this again

    The support has been great, much better than what I've experienced before. They actually listen and help right away, which is a change from my last provider. Every time I reached out, it felt like they knew what they were doing. I really appreciate that consistency.

    Anisha IyerGoa, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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