You made support exhausting and disappointing
I've used several remote workflow platforms before, and I was hoping your telephonic support might be better. However, every time I called, I ended up explaining my issue multiple times to different agents without a proper solution. It felt like I was talking into a void instead of getting effective help. The communication was slow, and sometimes I waited on hold for extended periods which disrupted my work schedule. Compared to other services I’ve experienced, your support falls short in responsiveness and clarity. The automatic updates should make things easier, but with support this frustrating, it added to my difficulties instead of relieving them. Also, the sign-up and payment process was more complicated than necessary, with unclear invoicing that required several follow-ups. Overall, I invested more time and effort getting basic help than I expected, which was a letdown. I think you need to seriously improve your communication and support workflows to match what others offer out there.