Waiting and repeating was the worst part
I remember one particular time when I called support because the dialer was not connecting properly despite several attempts. I had to wait on hold for quite a while, and after finally reaching someone, I had to explain the same problem multiple times before it was understood. Later, even after the call ended, I was asked to call again after a while because they needed to check with the technical team. Other times, the waiting was less but always included repetition of details I had already given. This made getting help frustrating and time-consuming. The invoicing and sign-up process were smoother and did not require much follow-up, so that part went well. But for issues needing immediate resolution, the delays and repeated explanations really got to me. I had hoped the telephonic support would be faster and more efficient, which unfortunately was not always the case.