Frustrated by how much I had to figure out myself
I was quite hopeful when I first explored this service because their website made the sales process seem very straightforward and guided. However, once I completed the sign-up and started using the software, it became clear that a lot of the finer points I needed to know were not clearly communicated beforehand. The training offered was helpful but required me to be proactive in reaching out and figuring out most features on my own. For instance, the dialer setup and database integration took a fair amount of trial and error without detailed guidance from their side, which was disappointing. I expected better assistance during the early stages, especially given that invoicing and payment processes were smooth and well-explained. Support calls sometimes helped but weren’t consistent, so I was often left uncertain about whether I was using all functionalities correctly. Overall, while the platform has potential and works well once set up properly, I had to invest considerable effort on my own to make it fully operational for my needs. This experience made me realize that if you prefer more hands-on support or a more thorough introduction, you might find this process challenging despite the software’s capabilities.