You missed a crucial piece
After going through the sales process, signing up, and completing the onboarding training, I still have mixed feelings about how confident I am with your software. The invoicing and payment were straightforward which I appreciated, and the automatic updates seem useful in keeping the platform fresh. However, I felt like I was missing some hands-on guidance just after the initial training. While your telephonic support was pleasant and responsive, it often didn’t have the depth to address my advanced questions on using the database feature or optimizing the call dialer. This made me hesitant and less confident in fully relying on the software for my workflow. The sign-up process was fine and the dashboard well organized, but I expected a bit more from the training sessions especially when it came to practical examples. The software definitely has promise but you are missing some follow-up resources or tutorials that would boost user confidence considerably. If that gap’s closed, I think the overall experience could improve a lot.