Onboarding required some effort, but manageable overall
I found the training and onboarding process somewhat mixed in terms of ease and clarity. While the initial setup guides helped me understand the core software and some features like the dialer and database, I still ended up needing some clarifications through telephonic support. The pacing was a bit quicker than I preferred, which made some steps harder to absorb on the first go. After this first round, I am not entirely sure if next time I will navigate so easily without additional help. The training was neither too brief nor overly detailed, balancing out nicely, yet the practical examples could have been more tailored to typical remote workflows to speed up learning. The sign-up and payment were straightforward, and the invoicing showed clear details, which I appreciated. Overall, it definitely took effort on my part to grasp everything, but it was balanced with useful content. So, while I can’t say I’d be fully confident diving in alone next time, I do feel supported enough to work more independently with occasional support. The software features functioned generally as expected, though integrating the automatic updates into my workflow also required some adjustments. So, while it was not effortless, it was doable, with some caution.