Clear explanations missing from the onboarding process
I found the training and onboarding experience quite frustrating because the explanations were not clear enough to get me properly started. The initial steps were introduced hurriedly, and I struggled to understand how to navigate the software features effectively. It felt like key details were left out, particularly about how to integrate the calling tools with the database for smooth workflow. The training videos and documentation didn’t cover some of the practical questions I had, which meant I had to guess or search elsewhere. This lack of clarity slowed my progress in the first week and made me unsure if I was using the dialer correctly. There was an automatic update midway, but without proper guidance, it just added to the confusion since the interface changed slightly without prior notice. I also tried reaching telephonic support several times, but while they were polite, they couldn’t provide the detailed walkthroughs I needed. Overall, I expected a more structured and thorough onboarding that would explain the system step by step, especially the calling and database features. Unfortunately, these gaps made me question whether I could get comfortable with the software without persistent help from others.