Sign-up process was stiff and old-school
Compared to the platforms I had used before, their sign-up and payment arrangements felt very rigid and outdated. The invoicing didn’t seem very user-friendly, and I couldn’t find a straightforward way to check the payment details or break them down. There was also barely any pro-active communication before purchase, which I feel should be a basic service in this market by now. I tried to figure out their database and dialer sections too, but the documentation wasn’t as clear as I expected, so setup was slower than it should have been. The automatic updates did run in the background without fuss, I’ll grant that much. However, the overall experience left me a bit frustrated because I know other providers offer much slicker and simpler onboarding flows. I do think with some improvements to how they handle sales and pre-purchase queries, it could be a lot better placed for new customers.