Unexpected hassles kept coming day after day
At first, I thought the training and onboarding process would be straightforward. But after the initial setup, day-to-day usage surprised me in a negative way. The software occasionally behaved unpredictably during regular operations rather than just the first try. For example, some features like the calling tools didn't always register calls correctly over the week, which caused delays and confusion. The updates that came automatically sometimes changed settings I had carefully adjusted, forcing me to redo configurations repeatedly. On top of that, the database module sometimes lagged or failed to save data properly, which was frustrating because I had expected a steady experience by this stage. I found myself explaining these ongoing issues to support more times than I can count, feeling weary of the back-and-forth calls with them. While it's understandable that complex software might have minor glitches, I was taken aback by how frequent these inconveniences were beyond the initial use. It felt like the promise of steady performance from day to day was not met. Overall, I'm tired of dealing with surprises instead of smooth working days.