The onboarding felt quite effortful despite some clear steps
I found the training and onboarding steps to be somewhat mixed in their ease of use. Some parts were clearly laid out, such as how to access and use the calling tools or dialer effectively, which helped me get started without much confusion. However, integrating the database feature with my existing workflows turned out to be harder than expected. The automatic updates sometimes changed the interface unexpectedly, which added to the challenge and meant I had to relearn certain functions frequently. Although the telephonic support offered some guidance, it was not consistent enough to fully offset these difficulties. The sign-up and invoicing process itself was straightforward and painless, so that part was fine. Still, the overall effort felt greater than it should be because the steps did not always follow a logical or intuitive path for my use case. In the end, while I appreciate the aspects that worked well, such as the initial training modules, the overall onboarding experience demanded more time and patience than I had anticipated.