Onboarding jaisa socha tha waise nahi tha, thoda better hota
Jab main onboarding process start kar rahi thi, mujhe laga tha ki training aur setup dono smooth aur ekdum structured honge. Lekin actual experience thoda different tha, kyunki jab problem aayi jaise ki dialer ka connection drop hona, toh mujhe lagta tha ki thoda zyada help mil sakti thi. Mujhe aisa laga ki main thodi khud se zyada effort kar rahi thi fix karne mein, rather than having straightforward solutions ready from start. Training mein jo expectations thi ki har cheez step-wise samjhayi jayegi, wo pura nahi hua. Par fir bhi, overall process thoda friendly tha aur team ki taraf se jo support mila tha, woh accha tha, bas thoda slow response mila problem ke samay. Mujhe lagta hai ki ye poorna experience ‘‘average plus’’ tha, matlab thoda aur seamless hota toh better lagta. Pure session ke baad mujhe laga ki main thoda confident toh feel karti hoon, par thoda frustration bhi tha kyunki expectations ke mukable practical experience thoda alag tha.