Sales effort higher than what I was used to before
When I compared the sales and pre-purchase experience with similar services I've tried, I realized that this one required noticeably more effort on my part. Specifically, trying to get a full picture of the training offerings and how the software would fit into my existing workflow took several follow-ups. There was one moment when I needed clarification on the automatic update schedule; getting a clear answer took a couple of emails, which felt a bit tedious. The sales reps were generally helpful but not as proactive in anticipating my questions as in my past experiences. Other details like telephonic support features and invoice processing were covered in written materials, but I had to dig for them myself rather than being offered upfront. Though it took me longer, the materials they did provide were comprehensive once accessed. I think the added effort might be because the service has several components that need explaining. I do value that nothing was oversold, and from what I saw, the transparency was better than in some other cases. Overall, it was a more demanding pre-purchase phase for me, but at least I got a realistic impression of what to expect. I would advise future customers to be patient and proactive in asking questions early on. Despite the effort, I think it was worth it to stay informed and prepared for the system’s onboarding and use.