Sales process me kisi sequence ki kami thi
WFHI ke sales aur pre-purchase steps ko dekhte hue, mujhe laga ki process thoda disorganized tha. Sign-up karne ke baad, mujhe turant software access diya gaya, jo theek tha, par onboard training sessions clear sequence me nahi diye gaye. Kuch steps repeat ho rahe the, aur ichokes huye segments the jinhe main samajh nahi paya ki kab aur kaise poora karna hai. Payment process initiate karne ke baad bhi mujhe lag raha tha ki invoice system thoda separate tha, aur usme integration aur transparency ki kami thi. Call dialer setup karte waqt support se contact kiya, lekin wo alag department me connect karta raha, jo confusing tha. Is wajah se lag raha tha ki sales process kisi ache flow me nahi hai. Database update ke baare me clear details nahi diye gaye, jo mujhe important lagti thi jaise initial contract terms me specify honi chahiye thi. Agar customer ko ye sab steps ek sequence me milte, toh user experience behtar hota. Overall, ye sab chize missing thi jo user ko smooth transition me madad karti.