Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,671 published WFHI Reviews.

2,91,532 of 3,88,671 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

81,160 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Clear but missing some key examples

    I went into the training and onboarding quite hopeful because the introduction to the software was fairly detailed. The step-by-step guidance on how to configure the database feature was easy to follow, and I appreciated the telephonic support during the initial sign-up phase. However, when it came to the dialing tools and the automatic updates, things weren’t explained with the same clarity. The dialer setup seemed simple in theory, but I found myself confused when trying it out across different calls during the week. The automatic update process, meanwhile, was mentioned but not described well enough to understand how it affects current workflows. Also, the training didn’t clearly cover how the invoicing or payment process interacts with the software — I had to explore that part on my own to make sense of it. Overall, the onboarding was solid in parts but left gaps in a few areas that I think could be improved with more detailed demonstrations and examples. I’d say it hit decent points but missed some important ones.

    Ramesh NayakKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    It took a while before things really clicked

    The training and onboarding experience was a mix of patience and frustration. At first, the materials seemed clear enough and I appreciated how the training aimed to cover all the basics of the software’s functions. However, the process of actually getting started was slower than I expected. Some steps in the onboarding flow weren’t as intuitive, and it took me longer than I thought to fully understand how to use the dialer and the database feature effectively. On the plus side, once I passed that initial hump, the calling tools became easier to integrate into my daily routine. But honestly, the early parts of the training felt like they could have been better paced. I did benefit from the automatic updates, as they improved some functionalities without manual effort. Also, the telephonic support was responsive at times, though occasional delays made me wonder if I’d get timely help whenever I needed it. Overall, it wasn’t a totally negative experience, but there was a distinct moment when everything didn't quite click immediately, and that slowed down my progress significantly. Though I value the training's thoroughness, a faster, more streamlined onboarding would have made a big difference.

    Girish SharmaKarnataka, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Not the smoothest onboarding, honestly

    So, I got started with the training and onboarding, hoping it’d be quick and responsive but honestly, it wasn’t that great. It felt like every time I had a question, the response was slow or not very clear. The training sessions were supposed to cover all basics, but I had to ask again and again, which got frustrating. I mean, it’s good that the people are there to chat with, but sometimes waiting for help breaks the flow, you know? I guess I can say at least I eventually got the info I needed, but it took more effort than anticipated. Also, the onboarding flow itself was a bit all over the place. It kept looping back to basic points instead of moving ahead smoothly, and I felt stuck more than once. It’s like they want to help but the setup or system misses some sync; might just be how it’s designed. Anyway, overall not terrible but I’d tell a friend only if they had patience because the responsiveness can be a drag at times. Still, I appreciate the effort from the team, even if it fell short of what I was hoping for.

    Jaideep BansalMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    More than expected, but still a bit daunting at start

    Initially, I thought the training would be pretty basic, but WFHI exceeded this by guiding me step-by-step through the onboarding process, with real examples for their dialer and database. By the time I finished, I felt quite confident using most of the software’s features. However, some parts of the workflow felt slightly rushed during training, and I wish there was more time devoted to troubleshooting common issues. Despite this minor reservation, the blend of theoretical and practical content helped me get comfortable faster than I expected. So while I entered unsure, I ended up ready to use the tools effectively, although aware that a bit more personalized guidance might have eased the transition further.

    Imran RajanTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Handled minor tech hiccup well despite some delay

    During the onboarding process, I encountered a software glitch that prevented the dialer from connecting calls initially. Reporting this issue to support was straightforward, and they responded promptly with some diagnostic steps. Although it took a couple of days to fully resolve due to back-and-forth communication, I appreciated their thoroughness in handling the problem. Training materials were updated afterward to address this known bug, which was a good move to prevent future occurrences. The delay was frustrating but balanced somewhat by the clear communications and eventual solution provided. There was some inconsistency in update timings, though, which caused minor confusion about when the fix would be available. Overall, the way the system managed this hiccup was competent, even if it wasn’t seamless.

    Namita DhawanUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerTraining and onboarding

    Kabhi nahi hua clearly samajh, onboarding mujhe frustrate kar rahi thi

    Main training aur onboarding process se kaafi pareshan ho gayi thi. Daily use mein software kuch din chalta raha, lekin jaise-jaise main aur aage badh rahi thi, doubts badhte ja rahe the kyunki clear instructions nahi mil rahi thi. Dialer ke features thode complicated lag rahe the aur training mein woh sab coverage proper tariqe se nahi thi. Database feature ache se integrate nahi ho paya mera workflow ke sath, aur updates automatic hone ke bawajood bhi kuch glitches aarahi thi regular daily use mein. Telephonic support ko contact karna bhi mushkil tha, response thoda late milta tha aur jab solution diya jaata toh woh complete nahi hota tha. Sign-up aur payment process mein toh koi badi dikkat nahi thi, par training aur onboarding mein lagbhag kabhi wo wo moment nahi aya jahan mujhe feel hua ki sab kuch samajh gayi hoon. Mujhe laga ki ye software improve kar sakta hai better training aur onboarding flow ke saath, jisse users ki daily problems kam ho jayein. Overall experience disappointing raha, kyunki mujhe wo clarity nahi mili jo main chahti thi.

    Kalpana RanaAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Phir bhi main wapas nahi jaungi

    Training aur onboarding hours mere kaam ke schedule ke liye bilkul fit nahi the. Main already ek fixed routine follow karti hoon, lekin unka training program usual office hours mein hota hai jo meri existing commitments ke saath conflict karta hai. Mai samajh sakti hoon ki ye sab batch-wise plan kiya gaya hai, par mujhe lagta tha ki flexibility honi chahiye thi. Training content thoda detailed tha aur sahi tha lekin mera time manage karna bahut mushkil tha is wajah se. Onboarding process bhi thoda slow laga, shayad kyunki training sessions limited slots mein the. Dialer aur software features samajhne mein training thodi help karti thi, par un timings mein mujhe concentrate karna mushkil hota tha. Sign-up aur payment straightforward the jisme zyada dikkat nahi hui. Telephonic support sometimes helpful tha, lekin hours mismatch ki wajah se main uska benefit nahi le pati thi. Main yeh process phir se choose nahi karungi unless hours flexible hon, warna same purani mushkilein hongi.

    Divya SubramanianKarnataka, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    training kaafi better tha but thodi confusing chizein bhi thi

    Jab main shuru kiya training, main soch raha tha it would be tough to find sab kuch jo mujhe chahiye. Par actually, compared to meri expectations, training materials aur onboarding software interface kaafi organised aur samajhne me asaan thay. Lekin haan, kuch chizein thodi confusing thi, jaise ki dialer ka setup step, jise mujhe baar baar check karna pada. Overall, better experience than I expected, specially with the database features jo hamare workflow ke according ache se ready thi. Thoda aur clear instructions milte toh aur help hota, par it’s definitely manageable aur main continue karne ke liye ready hoon.

    Harish Omkar YadavPuducherry, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Good if you don’t mind figuring things out yourself

    The training was a mixed bag. On one hand, some parts were laid out clearly and easy to follow, but honestly, I had to figure out a fair bit on my own. The onboarding wasn’t fully hand-holding, so if someone prefers step-by-step guidance, this might not suit them well. I found myself restarting a few modules because some explanations were vague or missing. The database system took some trying before I could use it effectively, which was tiring when I expected it to be more straightforward. On the plus side, support was available but often felt like they expected me to know more than I did. So, it’s good if you’re patient and not bothered by little confusion but probably not for complete beginners who want everything spelled out directly. After a week, I started to get the hang of it, but it was definitely a wearisome initial learning curve.

    Rishi Leela RamanJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Overall onboarding ka experience theek tha, kuch hiccups bhi hue

    Training aur onboarding mein sab kuch smooth nahi raha par jo issues aaye unhe handle karne ka tareeka achha tha. Jab database feature thoda complex laga, toh support ne step-wise instructions diye, aur dialer setup mei bhi minor errors the jinka solution training sessions mein clear kiya gaya. Online resources se zyada help to mujhe telephonic support se mili, jo basically tab kaam aayi jab software update ke baad kuch naye functions mujhe samajh nahi aaye. Invoicing aur payment steps mein clarity thi, bas thoda aur time laga system ko samajhne mein. Ye experience mujhe ek consistent par manageable lagta hai.

    Sahana ChandraGujarat, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy