It took a while before things really clicked
The training and onboarding experience was a mix of patience and frustration. At first, the materials seemed clear enough and I appreciated how the training aimed to cover all the basics of the software’s functions. However, the process of actually getting started was slower than I expected. Some steps in the onboarding flow weren’t as intuitive, and it took me longer than I thought to fully understand how to use the dialer and the database feature effectively. On the plus side, once I passed that initial hump, the calling tools became easier to integrate into my daily routine. But honestly, the early parts of the training felt like they could have been better paced. I did benefit from the automatic updates, as they improved some functionalities without manual effort. Also, the telephonic support was responsive at times, though occasional delays made me wonder if I’d get timely help whenever I needed it. Overall, it wasn’t a totally negative experience, but there was a distinct moment when everything didn't quite click immediately, and that slowed down my progress significantly. Though I value the training's thoroughness, a faster, more streamlined onboarding would have made a big difference.