Good for prepared users, frustrating for beginners
My experience with the training and onboarding was somewhat mixed. While the materials were comprehensive and the initial tutorial was clear, I encountered some significant frustrations when things didn’t go as planned. For instance, when my calling database didn’t sync correctly, the support team’s telephonic assistance was not immediately effective in resolving the issue. I found myself spending additional time troubleshooting, which was inconvenient. However, for users who are relatively comfortable with remote work software, the onboarding system would likely be suitable. In contrast, beginners might find the occasional technical glitches and less-than-instant support challenging to navigate. Therefore, I would say the training suits those who have some prior familiarity but might not be ideal for complete novices.