Support communication was a mixed bag, somewhat expected
Using WFHI's support services was somewhat surprising yet typical. Initially, I assumed I would receive all the guidance needed for running the dialer and managing the database through their telephonic support. However, I found that I needed to figure out several aspects by myself, more than I anticipated. Although they do have automated updates and training materials which help, the support communication wasn't as proactive as I would have hoped. On the positive side, when the team did respond, their solutions were generally clear and helpful. The billing and signup process was straightforward enough, and payments were handled without hassle, which saved me time. What I did not expect was the degree to which I had to troubleshoot independently in the first few weeks. Overall, the balance between self-learning and support was okay but could be better. I will likely continue using the software, appreciating the solid features and decent help availability, but I remain cautious about relying too heavily on their support alone.