Expected fast support, par response bahut slow thi
Main soch rahi thi ki support team se jaldi jawab milega, especially jab mujhe software setup mein problem aayi thi. Par jab call kiya toh lagta tha jaise wo meri problem samajhne mein interest nahi le rahi thi. Jo bhi queries thi, uska response bahut der se mila aur baar-baar wait karna pada. Software ka dialer feature bhi jab tak support ke saath discuss kar rahi thi, tab tak kaafi slow chal raha tha. Mujhe laga thi ki agar main unke training material ka acha se follow karu toh problem solve ho jayegi, par onboard karne ka process bahut complicated tha aur manual instructions samajhne mein time zyada laga. Database feature mein bhi updates hone ke baad kuch glitches aaye, par support team utni help nahi kar paayi jitni main expect kar rahi thi. Lagta hai ki telephonic support service ko thoda improve karna chahiye, kyunki main disappointed hoon ki support se jo help mile woh mere kaam ki nahi thi. Payment aur invoice process thik tha, par overall experience mujhe frustrated karne wala raha. Main aage bhi try karungi par abhi tak mujhe lagta hai ki system meri expectations par khara nahi utar raha.