3 out of 53 of 5Verified customerSupport and communication
Support was better than I expected, but with surprises
I wasn’t sure what to expect from the telephonic support before I started, but overall it matched my needs reasonably well. They explained many things clearly and were patient over the phone, which was a pleasant surprise. However, sometimes the info did not cover all the steps I was looking for during the training and onboarding, so I had to figure out parts of the software myself. On the other hand, the automatic updates kept the software running smoothly without my involvement. The billing and payment process was transparent but felt a bit slow when I looked for specific invoice details. So, mixed experience but nothing too frustrating.