Socha tha fast support milega, par wait zyada hua
Main WFHI ki training ke liye start kar raha tha apne remote workflows ko samajhne ke liye, toh main soch raha tha ki support team kaafi responsive hogi jab koi doubt ya dikkat aayegi. Mujhe laga ki jitna professional software hai, utna hi jaldi help milegi. Lekin reality mein, queries bhejne ke baad response milne mein kaafi time lagta tha, aur kai baar toh mujhe dusri baar remind karni padti thi unhe. Unka jo seva tha, woh kabhi kabhi thanda lagta tha jaise ki main apne aap hi sab kuch solve karna padega. Onboarding sessions mein bhi agar koi specific question pucha toh timely response nahi mila. Main samajh raha hoon ki workload ho sakta hai, par main expect karta tha ki thoda zyada attention milega mujhe jaise naya user. Training material achha hai, par support ki unsatisfactory speed ne experience ko thoda dull kar diya. Thodi der pehle recording ya step-by-step guides bhej dete toh shayad problem solve ho jati. Toh basically, support ki jo jismani speed thi, woh usse kam lagi meri expectations ke mukable. Training aur software me potential hai, par timely assistance milna zaroori tha, jiske liye main disappointment mehsoos karta hoon.