Pre-purchase me jo clarity honi chahiye thi, woh nahi thi
Jab main WorkFromHomeIndia ke software ke baare mein puch rahi thi, tab mujhe kisi tarah ki quick aur clear response nahi mili sales team se. Baar baar mujhe same information deni padti thi, jaise product ke features, pricing details, aur usage terms ke baare mein. Itna waqt aur bar bar wait karna acha nahi laga, specially jab main product ko try karna chahti thi. Online sign-up mein bhi thoda confusion hua kyunki instructions consistent nahi thi. Payment aur invoice ke bare mein clear guidance nahi thi pre-purchase stage me, jo decision lena mushkil bana diya. Jo expectations thi training aur onboarding ke liye, woh bhi samajh me nahi aayi acche se. Mujhe lagta hai ki agar thoda personalize approach hoti ya support jyada responsive hota tab better lagta. Overall, sales aur pre-purchase support me woh smoothness missing thi jo ek naye customer ko chahiye hoti hai, is wajah se pura experience frustrating raha mere liye.