Sign-up steps were clear, only invoicing sequence a bit off
Signing up with WFHI was generally smooth, and the pre-purchase communication made the process understandable. The step-by-step instructions for onboarding and accessing the software were in an order that made sense, allowing me to familiarize myself properly before moving on to training and using the dialer. Where I found a small hiccup was in how the invoicing was handled. The invoice arrived promptly, but it came slightly ahead of an expected confirmation about the payment method, which caused a bit of confusion for me. Other than that, the payment process itself was straightforward and clearly documented. I appreciated the ease with which I managed to get started without unnecessary waiting. The database and calling features were thoroughly explained in the initial training. Overall, the steps were well organized for first-time users, despite the minor sequencing issue with invoicing. I think with a correction in the invoice timing, this flow would be close to ideal for new customers.