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4.0out of 5

4 out of 5

Based on all 3,84,204 published WFHI Reviews.

2,88,252 of 3,84,204 reviews include a verification label.

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WFHI Reviews

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  • 5 out of 55 of 5Verified purchaseSupport and communication

    Comfortable lagta hai kyunki hours bilkul fit baithte hain

    Yaar, main bataun toh, jo support aur communication mila main usse bahut khush hoon, specially kyunki ye hours mere actual work ke hisaab se bilkul match karte hain. Matlab, jab bhi phone uthaata hoon ya jab dialer touch karta hoon, lagta hai jaise system mere routine ko samajh raha ho. Automatic updates bhi bina kisi dikkat ke ho jaate hain, toh baar baar tension leni padti hai nahi. Kabhi kabhi sochta hoon ki agar thoda aur personalised support aata toh aur bhi acha hota, par overall sab smooth hai. Jo database feature hai, wo bhi badiya tarah organise karta hai mera data, taki mujhe baar baar search na karni pade. Waise toh sign-up aur invoicing process kaafi straight-forward tha, par jab kabhi support call kiya toh turant response mila, wo bhi off hours mein, isliye meri routine me interruption kam hua. Sochta hoon, isi tarah ka support chalti rahe toh mazboot confidence milega.

    Manas SridharanKerala, IndiaExperience: Published:
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  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support to theek tha, par overall yeh theek nahi raha

    Mujhe lagta hai ke software rozana use pe itna achha behave nahi karta tha jitna pehle lag raha tha. Dialer mein kabhi kabhi network issue ki wajah se call drop ho jati thi aur support ko call kiya tab bhi response thoda late mila. Thoda zyada frustrating yeh tha ke automatic updates ke baad kuch previous settings change ho jati thi, jo mujhe dobara set karni padti thi. Database feature theek tha kisi hadd tak, par daily kaam mein wo zyada helpful nahi laga mujhe. Sign-up aur payment jo initial time pe kuch theek tha, lekin baad mein invoice system mujhe samajh nahi aaya bilkul. Telephonic support ne ek do baar acha help kiya, par overall feedback mera average hai. Training sessions mujhe zyada useful nahi lage, thoda aur practical content chahiye tha. Overall main 2 star dunga kyunki software ka regular use mujhe zyada smooth experience nahi de paya.

    Kedar Chetan RanaOdisha, IndiaExperience: Published:
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  • 3 out of 53 of 5Unverified experienceSupport and communication

    It took a bit longer than I expected to get help

    When a couple of issues came up while using the software, I contacted support hoping for a quick resolution. It did take longer than I had initially expected for them to address the problem fully, which was a bit frustrating. However, I have to give credit to the support team for eventually figuring out the issues and communicating clearly throughout the process. The system’s automatic updates sometimes caused minor glitches, and while the dialer usually worked well, there were times when it froze during calls, which I reported. Although these disruptions were inconvenient, the team was patient in helping me navigate through the problems. I also felt the training helped prepare me for some of the complications I faced, as I knew what to expect generally. The billing and payment procedures were handled smoothly in the meantime, with clear invoicing that wasn’t an issue. My small reservation is really just about the wait time for support responses, which at times felt longer than I wanted, especially when I was in the middle of important tasks. All in all, the experience was balanced, with some rough patches but also good communication. It’s likely I will continue using this while hoping for quicker support resolutions next time.

    Pradeep KelkarRajasthan, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified customerSupport and communication

    Labels clear nahi thi, end mein kaam hota raha

    Maine kai baar bataya ki labels aur words confuse karte hain. Support ko bhi samjha chuka hoon baar baar, par badlaav nahi aaye. Dialer thoda slow tha aur database use karna complicated laga, par chalta raha last tak. Payment aur invoicing mein kuch issues the, par woh itne bade nahi the ki roka diya ho. Training thoda incomplete lagta hai, steps thik order mein nahi diye gaye. Support sahi se samjha nahi paaya lekin unhone effort kiya. Overall outcome ye hua ki kaam lagbhag ho gaya, par bahut patience chahiye tha. Agar clear aur simple instructions milti toh behtar hota. Ye software sabke liye easy nahi, thoda samay lagta hai samajhne mein. Achhe results ke liye zyada clarity honi chahiye thi aur support bhi zyada accessible hona chahiye tha.

    Alok VaidyaDelhi, IndiaExperience: Published:
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  • 2 out of 52 of 5Verified purchaseSupport and communication

    Unfortunately, I faced several issues with the support team. While they did respond, it often took l

    Unfortunately, I faced several issues with the support team. While they did respond, it often took longer than I expected to get clear answers. The lack of timely communication was frustrating, and I found myself waiting for help more than I liked.

    Arjun DesaiJharkhand, IndiaExperience: Published:
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  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support steps ki order theek hai

    Mujhe lagta hai ki software ki support system mein jo communication hai woh sensible tarike se set up kiya gaya hai. Jab maine telephonic support contact kiya, toh unhone pehle basic steps clear kiye phir advanced issues ki taraf badhe. Jo training modules diye gaye woh logically arranged the, jisme maine sequence follow kiya. Dialer aur database integration ke baare mein clarity thi. Lekin automatic updates kabhi kabhi bina clear notification ke ho gaye, jo thoda confusing raha. Overall mujhe lagta hai ki steps ka order theek tha, na zyada complicated aur na hi incomplete. Support team ne mujhe guide karne mein koi hawa nahi chhodi. Yehi mera final verdict hai iss system ka.

    Rashmi Sagar BhallaManipur, IndiaExperience: Published:
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  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support process sequence thoda confusing tha

    Maine jab support ke steps follow kiye toh overall order thoda ajeeb laga. Pehle sign-up aur invoicing ke baad direct database use karne ki training mili, jo mujhe lagta hai ki pehle onboarding mein clear hona chahiye tha. Phir dialer setup ka process follow kiya jise samajhne mein thodi musibat hui kyunki automatically update hone ki information baad mein mili thi. Lekin support ne jab call kiya toh unhone patiently aur dhang se har query ke jawab diye, jo mujhe positive laga. Training session mein ongoing updates ke baare mein thoda clarity nahi thi, but communication fast aur helpful rahi. Overall flow thik tha, par front-to-back clear guideagar nahi tha. Main soch rahi thi ki thoda aur structured hoga lekin main training aur support experience se kaafi khush thi.

    Bindu DeshpandeDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Main soch rahi thi labels clear honge par bahut confusing mile

    Maine expect kiya tha ki software ke support aur communication mein wording simple aur asaan hogi, jisse mujhe koi dikkat na ho samajhne mein. Lekin jo labels aur buttons diye gaye the, wo mujhe bahut confusing lage. For example, dialer ke andar kuch options aise the jo pehle alag naam se expect kiye the, par software mein unka naam bilkul alag tha, jiski wajah se mujhe baar baar samajhne mein time waste karna pada. Support se jab baat ki, toh wo bhi thoda technical baatein karte hain jis se mujhe lagta tha ki mujhe beginner level se shuru karna chahiye tha. Training mein bhi clearly explain nahi kiya gaya ki har label kya karta hai, jiski wajah se mujhe zyada time laga workflow setup mein. Ye toh the initial impressions; aisa laga ki main kuch aur expect kar rahi thi aur jo mila wo kaafi door tha usse, isliye overall experience disappointing raha.

    Varsha MadhavanTamil Nadu, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    No, I would not want help from support again

    Honestly, the support and communication experience left me discouraged enough that I wouldn’t want to reach out to them again. When I needed help setting up the database and dialer features, the responses were slow and often confusing, which only added to my frustration. It felt like the support team was not really prepared for the issues I had, and every time I called, it ended up being a long conversation with little resolution. Because I rely heavily on clear guidance to get anything technical done, this was a big letdown. I also found the onboarding training materials to be inadequate for my level of need, so I was stuck trying to navigate on my own more than I expected. If I ever have to use this software in the future, I’m worried the same problems will come up, and I would hesitate before asking for help again due to my past experience. So that’s my straightforward take on the support side.

    Tanvi VenkatesanAssam, IndiaExperience: Published:
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  • 1 out of 51 of 5Verified purchaseSupport and communication

    Samajhne mein mushkil, par shayad beginners ke liye theek ho sakta hai

    Maine software ko use karne ki koshish ki thi par sach kahun toh labels aur wording mujhe kaafi confusing lag gayi thi. Jab main onboarding kar rahi thi, toh database integration ke terms mujhe samajh mein nahi aaye the, especially jab dialer set karna tha. Shayad yeh un logon ke liye suit kare jo pehle se remote workflows mein experience rakhte hain, par beginners ke liye nahi. Support team se baat ki thi, par jab main unse specific terms ke baare mein poochti thi, unka jawab hamesha thoda vague lagta tha, jo clarity kam karta tha. Training sessions mein bhi kai baar terminology aisi hoti jo straightforward nahi lagti thi. Main thodi der baad hi thak gayi thi kyunki mujhe lagta tha ki yeh software zyada advanced users ke liye bana hai, aur us aspect ko dhyaan mein rakhna chahiye. Mujhe lagta hai ki agar labels aur onboarding process ko simplify kiya jaye toh zyada log easily adapt kar paayenge.

    Vidya UnnikrishnanMizoram, IndiaExperience: Published:
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About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

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