Support process sequence thoda confusing tha
Maine jab support ke steps follow kiye toh overall order thoda ajeeb laga. Pehle sign-up aur invoicing ke baad direct database use karne ki training mili, jo mujhe lagta hai ki pehle onboarding mein clear hona chahiye tha. Phir dialer setup ka process follow kiya jise samajhne mein thodi musibat hui kyunki automatically update hone ki information baad mein mili thi. Lekin support ne jab call kiya toh unhone patiently aur dhang se har query ke jawab diye, jo mujhe positive laga. Training session mein ongoing updates ke baare mein thoda clarity nahi thi, but communication fast aur helpful rahi. Overall flow thik tha, par front-to-back clear guideagar nahi tha. Main soch rahi thi ki thoda aur structured hoga lekin main training aur support experience se kaafi khush thi.