No, I would not want help from support again
Honestly, the support and communication experience left me discouraged enough that I wouldn’t want to reach out to them again. When I needed help setting up the database and dialer features, the responses were slow and often confusing, which only added to my frustration. It felt like the support team was not really prepared for the issues I had, and every time I called, it ended up being a long conversation with little resolution. Because I rely heavily on clear guidance to get anything technical done, this was a big letdown. I also found the onboarding training materials to be inadequate for my level of need, so I was stuck trying to navigate on my own more than I expected. If I ever have to use this software in the future, I’m worried the same problems will come up, and I would hesitate before asking for help again due to my past experience. So that’s my straightforward take on the support side.