Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,87,123 published WFHI Reviews.

2,90,405 of 3,87,123 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Training and onboarding
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

80,827 matching

Back to the start of the list
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Ended up without finding what I needed

    I went into the WFHI training and onboarding hoping it would be straightforward and easy to follow, but unfortunately, it wasn’t that simple for me. The materials were there, but I couldn’t quickly find what I was looking for when trying to figure out the calling tools and database features. The navigation through the training modules seemed unclear, and searching for specific topics didn’t yield immediate results. I didn’t want to be too harsh, but I felt that the structure of the onboarding wasn’t intuitive enough for my pace of learning. There was a lot of info, but it was difficult to connect the dots in a way that made sense for me. I also tried reaching out for telephonic support, but the help I got did not fully resolve my questions. I was left a bit frustrated since I couldn’t get up to speed easily and that affected how comfortable I felt using the software. In the end, I did not manage to find the guidance I needed, and so I’m still not fully confident in some of the key features available to me.

    Vasudha AwasthiTelangana, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    pure confusion, sab kuch khud samajhna pada

    Mujhe lagta hai initially main expect kar rahi thi ki training set up itni easy hogi, par basically mujhe kaafi zyada khud hi software explore karna pada. Onboarding instructions itne straightforward nahi the aur database feature ke baare mein clear guidance nahi mili, isliye zyada time waste hua. Dialer samajhna tough tha without much support, aur automatic updates ko bhi track karna pada apni taraf se. Overall experience frustrating raha kyunki pata nahi tha kaunse step pe kya karna hai, I really had to figure sab kuch apne aap se aur ye mujhe bilkul pasand nahi aaya.

    Amrita Rishi PillaiJharkhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    kabhi bhi samajh nahi aaya training ka sequence ya flow

    Aap logon se seedhi baat hai, training aur onboarding process mera samajhne wale dimag se match hi nahi kar raha tha. Baar-baar wahi topics repeat hote rahe jiske chakkar mein time barbaad hua aur patience khatam ho gaya. Har step pe wait karna padta tha ki koi call aaye ya koyi update ho software ka, matlab kabhi kaha nahi pata ki agla action kab lena hai. Main ne socha tha ki training se mujhe jaldi samajh aayega lekin har baar same information baar-baar milti rahi jaise aap logon ne koi naya way nahi dikhaya. Mera timeline pura kharab hua kyunki main ek hi jagah atki rahi. Na toh calling tools ka use sahi bata paye aur na hi database feature ka integration achhe se samjhaya gaya. Mujhe laga ki thoda aur organized presentation hai toh main jaldi samajh sakti thi, par yahan har samay confusion aur waiting thi, jisne mera poora experience kharab kar diya.

    Harleen RathoreUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseTraining and onboarding

    Do baar try karne ke baad bhi nahi hua useful, dobara nahi karungi

    Training aur onboarding ka process bilkul straightforward nahi tha meri liye. Jab mujhe specific tools aur dialer features ke baare mein information chahiye thi, toh woh frustratingly hard milti thi. Kabhi kabhi mujhe basic steps samajhne mein confusion badh gaya, kyunki material overcomplicated laga aur user interface se navigation easy nahi tha. Support team se contact karne ki koshish ki par response time bhi slow tha. Agar mujhe kisi ne bataya hota ke training itni confusing hogi, toh shayad shuru bhi nahi karti. Is experience ne mera time waste kiya, aur mujhe lagta hai main phir se is process ko dobara follow nahi karungi. Sign-up aur invoicing process bhi thoda convoluted laga, jisne overall frustration badhaya. Main jyada expect karti thi lekin mera kaam smoothly shuru kar pana mushkil hua kyunki onboarding mein saari cheeze clear nahi thi. Isliye firse try karna mere liye ek option nahi hoga.

    Smita RamachandranKerala, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseTraining and onboarding

    Thought training would be more aligned, but not quite

    Before starting the training and onboarding, I had certain expectations based on their descriptions and the initial overview sessions. I anticipated a more structured and interactive experience, maybe with better scenarios to apply the remote workflow principles practically. What I did find helpful was the pacing of the modules, which wasn't too rushed, allowing me to absorb some concepts gradually. However, the content felt somewhat generic and not tailored enough to the kinds of challenges I actually face when managing remote work processes. Onboarding was okay in terms of software setup, but I felt the guidance through the database and calling tools could have been deeper, especially since those are crucial for daily tasks. They offer automatic updates, which is useful in keeping the software current without my intervention. Though I appreciate that aspect, it still didn’t compensate for the training’s lack of depth that I had hoped for. Telephonic support was reachable but not always timely; sometimes I had to wait longer than expected. Invoicing and payment steps worked smoothly, with clear instructions and no real issues there. Overall, the experience was a bit underwhelming relative to what was promised upfront. It’s not all bad, but I think improvements are needed for onboarding to better match expectations and real-world usability.

    Dhruv ParekhBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceTraining and onboarding

    Training mein thodi repetition aur thodi wait thi, sochta raha

    Training ke dauraan mujhe thoda ajeeb laga ki kabhi kabhi content repeat hota tha, jaise ki ek hi cheez baar-baar samjhani padti thi. Support se baat karte waqt bhi thoda intezaar karna padta tha, jisse time zaya hota tha. Onboarding process mein maine expect kiya tha ki thoda streamlined hoga, par thoda zyda time aur waiting involved raha. Dialer use karni ki training mein bhi mujhe laga ke kabhi kabhi practical samajhna mushkil raha because of delayed responses. Database ke features samajhne mein thodi pareshaani hui, kyunki clarity kam thi. Lekin main ye zaruri nahi samjhta ki sab kuch bura tha; support team ne koshish ki aur kuch cheezein to theek thi jaise ki payment aur invoice clear tha aur automatic updates smoothly aaye. Fir bhi, mujhe laga ki repetition aur waiting thoda zyada tha, jo thoda frustrating raha overall.

    Mukesh ChitaleKarnataka, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceTraining and onboarding

    Unclear training made me hesitate to try again

    I went through the initial training expecting clear guidance on using the software and calling tools together. Unfortunately, the explanations weren’t as straightforward as I hoped. The instructions lacked examples that matched real usage situations, and it was hard to follow when they moved quickly over essential steps. I struggled with the onboarding flow because of this and was not confident in continuing with the program. While I appreciate the effort in providing training, the clarity was insufficient for me to feel comfortable attempting it again. So I would probably look into other options unless the training improves significantly.

    Chandan SarinWest Bengal, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceTraining and onboarding

    Clear explanations, I’d do the training again with WFHI

    What stands out most about the training and onboarding is how clearly everything was explained. From the first sign-up steps through to using the dialer tools and managing the database, the instructions were detailed enough without feeling overwhelming. Their training modules focused on practical use, which helped a lot in understanding how the software fits into daily remote workflows. The automatic updates surprised me by not interrupting my work, which is a real plus in maintaining momentum. Telephonic support was available when I needed extra clarification, and they provided straightforward answers instead of vague responses. The only small quibble is some parts of the onboarding took a bit longer than I expected, especially when integrating new features after updates. But for the time invested, I would definitely take this training again, knowing it does a solid job preparing users for efficient use of the software in a remote environment.

    Samir KakkarMizoram, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Training timing kabhi kabhi thoda off lagta tha

    Jab maine WFHI ki training aur onboarding start ki, toh initial phases mein sab thik tha. Lekin thoda ajeeb laga ki training sessions ya modules kabhi kabhi mere kaam ke actual hours ke saath match nahi karte the. Kabhi main office mein hoti, kabhi remote kaam kar rahi thi, toh timing adjust karna mushkil ho jata tha. Lekin training materials achhi quality ke the, jo main baar baar dekh sakti thi apne hisaab se. Onboarding flow bhi structured tha, lekin thoda rigid lagta tha kabhi kabhi, kyunki har kulmil nahi ho pati thi mere daily routine ke saath. Training ke andar jo calling tools aur dialer ke features samjhaaye gaye, woh effective the aur main jaldi seekh paayi. Database feature ke through mera kaam asaan hua, par timing issue ki wajah se kabhi kabhi frustration bhi hota tha. Support wale samay par telephonic help dete jo achha tha, par unka availability thoda limited lagta tha meri timezone mein. Overall kapda thoda thoda fit hua mera kaam aur training, training ki content to achhi thi aur onboarding ka process bhi theek tha, bus time management pe thodi aur flexibility chahiye thi mujhe.

    Sarika MalikMizoram, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Mostly clear explanations but a bit formal at times

    I found the training and onboarding overall clear, yet there were moments when I felt the explanations could have been more straightforward. The material was well-organized and presented logically, but sometimes the wording leaned towards a very formal tone that slowed my understanding. Certain steps in the onboarding flow were explained with technical terms without enough practical examples, which led to some confusion initially. I believe a more conversational or simplified style could help newcomers grasp the concepts faster and reduce the need to revisit parts repeatedly. Despite this, the training covered all essential areas thoroughly and guided me step-by-step, ensuring that I eventually understood how to navigate the software and access the calling tools. The little reservation behind the four-star rating is that, while the content was informative, the delivery style was occasionally too stiff, impacting clarity for some users who prefer a more approachable explanation.

    Ramesh BanerjeeTamil Nadu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy