Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,627 published WFHI Reviews.

2,92,227 of 3,89,627 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,89,627 published

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Aapko confident feel karwane ke liye zyada support dena chahiye tha

    Main jaise-jaise training aur support le rahi thi, mujhe lag raha tha ki aapka communication thoda adhura hai. Jab main support ke paas jaati thi, toh kabhi-kabhi mujhe proper guidance nahi milti thi jiski wajah se main confused feel karti thi. Dialer aur database use karte waqt bhi clarity nahi milti thi ki problem kaise resolve karoon. Training theek thi par usmein practical examples kam the, jisse main confident feel nahi kar paayi. Payment aur invoicing process toh thik tha, par overall jab tak mai puri tarah se samajh nahi paayi, tab tak mujhe lagta tha ki mujhe aur zyada telephonic help milni chahiye thi, taaki main bina darr ke software ko use kar sakoon. Mujhe lagta hai ki aap log thoda aur proactive approach adopt karenge toh users ko zyada faida hoga.

    Aarti VaidyaManipur, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerTraining and onboarding

    Onboarding main thoda confusing tha, par samajh aa gaya

    Training aur onboarding ke dauran mujhe ek ajeeb combination laga sab cheezon ka. Kabhi system smoothly chal raha tha to kabhi thoda bulky lag raha tha. Jab koi galti hoti thi, jaise ki dialer sahi se connect nahi hota tha, to support team ne help ki jo acchi baat hai. Par ek baar lag raha tha ki training ka ek step mujhse miss ho gaya hoga, kyunki mujhe process samajhne main thoda struggle karna pada. Onboarding mein kuch tools ache se integrated nahi lag rahe the, isliye thoda jyada time laga adjustment karne mein. Fir bhi basic database use karna aur calling interface start karna relatively easy tha aur mujhe lagta hai ye sab thik se adjust ho jayega. Payment aur invoice ka process seamless tha, jo appreciated hai. Overall, mujhe thoda lagta hai ki thoda aur clear direction aur error handling chahiye thi training mein, tab jyaada confidence ke saath software ko use kar pata. Lekin phir bhi main uss limit tak samajh gaya ki ye kaam kar raha hai, aur support bhi accessible tha in problem situations. Soch raha hoon ki agle phase mein jyaada clearly sab samajh paunga aur kam confusion hoga.

    Pankaj WadekarDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSoftware and access

    Setup was smooth, ongoing adjustments a bit of a task

    I found the initial setup process on the software to be quite efficient and straightforward. Configuring the calling tools and dialer took some focus initially, but once done, they functioned reliably. The one-off tasks such as signing up and getting the database set up went well and didn’t require repeated attention. However, the automatic updates introduced changes somewhat regularly, and integrating those updates into my daily workflow demanded ongoing effort. I’m thankful that telephonic support was there whenever I needed help navigating those changes. The invoicing and payment process was clear and hassle-free, allowing me to manage my plans without confusion. While the core software did what it was supposed to, the balance between one-off configuration and ongoing adjustments meant that using the system required continual management rather than being set-it-and-forget-it. Overall, the process was successful but could improve if fewer updates necessitated manual tweaks.

    Darshan YadavTelangana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceTraining and onboarding

    The training sessions over the past few weeks really showed me how the software works day to day, no

    The training sessions over the past few weeks really showed me how the software works day to day, not just at the start. At first, I struggled a bit with the dialer and how to set up remote workflows efficiently, but after a few days I started feeling more confident. The onboarding process made sure I had the basics down, and then I could explore deeper features at my own pace. I especially appreciated how the updates rolled out automatically; it helped avoid downtime. I noticed the tutorial videos were clear and easy to revisit whenever I wanted a refresher. What really made it click for me was when I got the hang of using their database feature alongside the calling tools—which saved a lot of redundant work. Every day that passed made me more comfortable with the system, and that gradual ease of use was what impressed me the most. So all in all, the training wasn’t just about day one, but a solid continuous support system that worked well for me.

    Vinita Kedar KolheChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    Not suitable for those wanting confident quick access

    I found the software access confusing from the start. The login process was unclear with labels that did not indicate what information was needed exactly, which made me anxious. Throughout the first few days, I was not confident that I had fully understood or completed the sign-up correctly. The database and calling tools did not sync well together in my setup, leading to crashes and dropped calls. The automatic updates seemed to break certain features I relied on, and no clear notification was given to explain changes. I tried reaching telephonic support multiple times but found the responses unhelpful and slow, adding to my frustration. For someone who wants a straightforward onboarding with reliable software access, this would not suit well. If you prefer constant assurance about your configuration and a seamless workflow, this experience will likely be stressful. I felt constantly guessing whether I had missed a step or if the tools were working as intended. Unfortunately, this left me with little confidence by the end of the trial period and I decided this setup is not the right fit for my way of working.

    Trupti SalviNagaland, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerBilling and payments

    Good: clear invoice; Bad: confusing step order

    My experience with the billing and payments was a bit frustrating, mainly because the order of steps didn’t feel intuitive. For example, I had to create my invoice before I could even complete my profile details, which seemed backwards and slowed everything down unnecessarily. On the plus side, once the invoice was generated, it was very clear and detailed, which I appreciated because it left no questions about what charges were due. The payment process after that was fine, working as expected without glitches, and I liked that multiple payment options were available. But the whole journey leading up to payment felt like it skipped around between different pages and requirements, so I often had to go back and forth to get everything in place. The automatic updates after completing payment ensured that all records were kept current, so I won’t fault that part. Telephonic support was reachable but did not offer much guidance about the sequence of steps, so I relied mostly on trial and error. Overall, I felt the experience had a few bright moments but was marred by a confusing flow that could easily be improved by better planning in the onboarding and billing setup stages.

    Anika DalviHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceBilling and payments

    Maine socha tha billing zyada simple hogi

    Aapki billing aur payment process main expect kar raha tha ki jyada straightforward hogi, par kuch cheezein thodi confusing rahi. Invoices mil gaye, par unmein clarity ki kami thi, jisse main thoda stress me bhi gaya tha. Mujhe laga ki payment ka procedure easy hoga, toh main aap se ye kehna chahunga ki thodi aur clarity ho toh behtar rahega. Lekin aapka support team samajhdaar hai aur jab phone par baat ki, toh unhone achhi madad ki. Signing up ka process to acha tha, database feature bhi kaafi useful expanded mera workflow ko. Toh overall mujhe lagta hai ki thoda hassle toh tha, par agar aap thoda aur focus karein billing clarity par toh main definitely next time bina madad ke bhi kar sakta hoon.

    Kunal BanerjeeMeghalaya, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSoftware and access

    Clear thi software ki navigation par kuch confusion bhi tha

    Software use karte hi sab se pehle main notice kar rahi thi ki onboarding steps ko achhi tarah explain kar diya gaya tha, jis se shuruaat mein koi problem nahi hui. Lekin jab main dialer aur database functions ko explore kar rahi thi, toh kuch cheezein utni clearly samajh nahi aayi jitna main expect kar rahi thi. Training ke waqt jo manuals diye gaye the, unmein detail thi, par practical use mein kuch terms aur workflows thode complex lage. Mujhe laga tha ki shayad thoda interactive training zyada madad karega rather than static tutorials. Lekin overall, navigation aur basic access setup ke baare mein clarity thi. Mujhe lagta hai ki agar thoda aur simple aur straight-forward explanation hota, toh main jaldi zyada proficient ho sakti thi. Lekin jo bhi diya gaya, sahi tha bas thodi reserved feel hui regarding ease of use in particular features.

    Anushka TyagiChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Support the baat acchi thi but sales repeated everything 100 times

    Mujhe honestly yeh bolna padega ki sales process main thoda zyada wait karna pada aur baat bar bar repeat karni padi. Jab mein sign-up kar raha tha, toh baar baar wahi questions aur explanations deta gaya sales wala banda, jo fact mein frustrating tha. Har ek choti si baat ko baar baar samjhane ka time waste tha. Lekin haan, ek acchi baat thi ki jab maine final invoice aur payment ke bare main pucha, wo sahi aur clearly bataya gaya tha bina kisi confusion ke. Lekin sales wale interruptions ki wajah se mujhe aisa laga ki yeh poora process zyada badiya ho sakta tha agar unhone repetition avoid kiya hota. Waiting times bhi kabhi kabhi lambi hui thi during calls, jo prevent hona chahiye tha. Overall, sales process se frustrated raha lekin payment system ko main thik samjha aur usme koi problem nahi thi.

    Vaibhav BehlMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseBilling and payments

    Billing process ok but might need help again sometime

    The billing and payment setup was pretty straightforward but not without a few hiccups. I was able to sign up and receive my invoice without much trouble, which was definitely a plus. However, understanding certain steps around payment confirmation and invoice queries left me a bit unsure. I had to call support a couple of times and their explanations were helpful, which made me feel better about the whole thing. While it worked fine this time, I can tell I might need help again if I renew or pay for more products in the future. There wasn’t enough guidance in the instructions to feel fully confident managing billing solo, but the support team made up for that gap. So the verdict is that it’s workable enough and the people behind it are willing to assist, but if you’re not comfortable asking for help, it could get tricky. Still, overall I’m mildly enthusiastic that the system and the support team are good enough to keep me going.

    Madhuri Ira PillaiMizoram, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy