Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,85,979 published WFHI Reviews.

2,89,581 of 3,85,979 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,356 matching

Back to the start of the list
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    The onboarding checklist was very clear

    Before purchasing the WFHI software, I expected the onboarding flow to be more streamlined but found some steps confusing. The initial setup and sign-up process were straightforward, which I appreciated. However, I faced trouble using the calling tools as they didn’t integrate as smoothly with my existing workflow as I had anticipated. On the plus side, the database feature matched what I thought it would be — easy to use and quite helpful for keeping my contacts organized. The automatic updates were mostly good but occasionally caused temporary glitches that interrupted my work for a bit. Telephonic support answered my questions, but it sometimes took longer than I hoped to get through. Overall, the experience was mixed; certain features worked exactly as promised, while others did not meet my expectations completely, leaving me unsure about continuing with the service.

    Ankita SidhuLadakh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Responses were mixed

    I had some issues with responsiveness from the team. One particular query got a good response, while others left me hanging for a bit. It seems like there's potential, but my experience was just okay overall.

    Arjun BhatiaHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    expected clear labels but got kinda confusing terms

    I was hoping the sales process would be straightforward, with simple and clear labels for things like packages and features but I found some of the wording confusing. The terms they used on sign-up didn’t always match what I was thinking, especially around the database and calling tool options. Didn’t feel like I got a clear idea of all the features during the first look. Expected more casual, descriptive words to explain stuff but it was a bit too technical or vague at times, and I kept wondering if the package really included what I thought it did. The invoicing and payment info was okay, took me a few tries to figure out the layout. On the plus side, the whole process was pretty seamless online with no major issues signing up or making payment, which was nice. Overall, the experience didn’t completely meet my initial expectations on clarity, but it was good enough. Maybe with simpler language and better labels this could be improved since a lot of people might be new to such software and prefer less jargon. Still planning to use it and see if the actual usage matches up better than the sales material.

    Ameya VohraKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Smooth recovery surprised me during sales hiccups

    During the pre-purchase phase, I encountered a few unexpected issues with the invoicing and sign-up portal that initially caught me off guard. I appreciated how WFHI handled these problems calmly and efficiently, correcting errors without causing much inconvenience. The sales process was reassuring because the team responded promptly to calls and emails, without rushing or pushing for decision-making. The software demonstrations were clear, and I liked how the training was offered to help familiarize me before committing further. Even during what could have been frustrating moments, the system’s automatic updates helped streamline some processes that might have otherwise caused delays. I found the calling tools and database features to be quite user-friendly, which further encouraged me that the investment was worthwhile. One thing that genuinely surprised me was the telephonic support availability; it felt like a steady backup throughout my decision-making. The invoice details were transparent, and the payment process was clearly structured, which helped avoid confusion. In summary, WFHI's calm, patient approach to resolving the glitches during the initial stages showed me professionalism I had not expected. This level of support and adaptability genuinely impressed me and gave confidence in the overall service.

    Rohan Nasreen BhardwajDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Thoda ajeeb laga jab sales steps mix hue the

    Yaar, mujhe pehle to laga ki payment aur signup ke steps clear honge, lekin jo mujhe mila woh thoda mix-up sa laga. Kabhi product details pe jana tha, toh kabhi payment option dikha in between, aur mujhe baar-baar peeche jaake check karna pada. Lekin thoda samajhne ke baad mujhe laga ki shayad ye design user ko sari cheeze quickly dikhane ke liye hai, par thoda confusing hai. Training ke baare me baat karu toh vo theek tha, thoda aur smooth hona chahiye tha onboarding. Overall, surprise mila ki sales aur pre-purchase ka sequence thoda ajeeb tha.

    Anay RajanRajasthan, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    bahut zyada self-work laga yeh samajhne mein

    Main pehle bhi kuch baar explain kar chuki hoon lekin yeh software pura samajhna itna asaan nahi tha jitna lagta tha. Sales ke dauran sabkuch bas thoda overview tha, actual mein jab sign-up kiya aur onboarding shuru kiya, toh mujhe bahut saari cheezen khud hi discover karni pad rahi thi. Training mein kuch basic points diye gaye the, par in-depth use cases aur dialer kaise setup karna hai woh mujhe khud pata lagana pada. Database ko organize karne mein bhi time zyada lagaya apne aap. Kabhi kabhi update automatically ho jata tha, par kabhi changes se confuse bhi ho gayi thi. Support se baat karna bhi thoda frustrating raha, kyunki mujhe lagta tha ki mujhe baar-baar wahi sawal puchhne pad rahe hain bina kisi clarity ke. Payment aur invoicing process mein bhi zyada guidance nahi mili, isliye apna calculation karte karte thak gayi thi. Overall, jo promise kiya tha uss level ka help aur smoothness nahi mila, zyada effort apne taraf se lagana padha, jo itna achha feel nahi karwata jab aap naye software ke saath kaam kar rahi hoti hain.

    Smita TyagiDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Jo bataya tha uske mukable thoda confused tha setup

    Maine socha tha ki sales process mein sab kuch kaafi clear hoga, par jab sign-up aur invoicing start kiya toh kuch cheezein thodi unclear nikli. Jo features aur workflow ke baare mein explain kiya gaya tha, usmein kuch chizon ka detail utna achha nahi tha jitna mujhe expect tha. Training materials theek the, par unmein practical use ke point of view se clarity ki kami thi. Dialer aur calling tools ke baare mein bhi thoda better guidance chahiye tha, especially jab main apne calls organize kar raha tha. Ek positive baat yeh thi ki customer support ne thoda guide kiya during onboarding, jo helpful laga. Par overall mujhe lagta hai ki pre-purchase mein thoda zyada transparent communication honi chahiye thi taaki mujhe pata hota ki kya expect karna hai software se aur kaise main apne kaam ko usmein fit kar sakta hoon. Is wajah se mera experience thoda mixed raha.

    Chandan LokhandeTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Getting started was a bit slow

    Sales support was friendly and informative, which definitely helped ease my concerns. The time it took to transition from purchasing to actually using the tools felt longer than expected. Still, I ended up quite satisfied with what I received throughout the process.

    Priya ShahDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Smooth handling even when things didn’t go right

    During my initial sign-up, there was a misunderstanding about the software features included in my package, which made me think I was missing something important. I contacted support through phone, and they patiently explained what was and wasn’t part of my subscription. This helped clear the confusion quickly. The invoicing was accurate once the explanations were done, and payment processing felt secure and straightforward. Overall, the process felt organized and reassuring even with those initial hiccups, and I appreciated how telephonic support stayed courteous and helpful throughout. That made the entire experience feel manageable and less stressful than I had expected.

    Sarita DamleOdisha, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    Expected quick responses, but got delays instead

    I was keen on getting quick answers during the sales and pre-purchase phase, expecting a prompt and helpful interaction based on what I had heard about the service. Unfortunately, what I experienced was quite the opposite. The people were not responsive enough, and waiting for replies was frustrating. I had reached out multiple times to clarify some onboarding details, but the responses were slow and sometimes incomplete, which did not match my expectations at all. In comparison to other software services I've tried, this felt like a major shortcoming. The software itself seemed fine on the surface, but the lack of timely human support made the whole process more difficult. I was hoping for more proactive communication during setup and training, but constantly waiting hindered my progress. This was quite disappointing as timely support is a big factor for me when deciding to invest time and money in such software. Overall, the experience was far from what I consider acceptable in this aspect, and I would have preferred if the team had been more responsive and clear throughout.

    Gita PatelKarnataka, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy