expected clear labels but got kinda confusing terms
I was hoping the sales process would be straightforward, with simple and clear labels for things like packages and features but I found some of the wording confusing. The terms they used on sign-up didn’t always match what I was thinking, especially around the database and calling tool options. Didn’t feel like I got a clear idea of all the features during the first look. Expected more casual, descriptive words to explain stuff but it was a bit too technical or vague at times, and I kept wondering if the package really included what I thought it did. The invoicing and payment info was okay, took me a few tries to figure out the layout. On the plus side, the whole process was pretty seamless online with no major issues signing up or making payment, which was nice. Overall, the experience didn’t completely meet my initial expectations on clarity, but it was good enough. Maybe with simpler language and better labels this could be improved since a lot of people might be new to such software and prefer less jargon. Still planning to use it and see if the actual usage matches up better than the sales material.