Itne effort ke baad bhi pre-purchase mein solution nahi mila
Initial contact ke dauran jab maine questions poochna shuru kiya, mujhe utna support nahi mila jitna expect karti thi. Sales process bahut slow tha aur response delay hote rahe. Jo information mujhe chahiye thi product ke baare mein, usme kai jagah clarity nahi thi, jiski wajah se mujhe bar bar clarify karna pada. Automated email aur calls bhi mere concerns ko address nahi kar paaye. Jab technical queries submit ki, koi precise answer nahi mila aur kayi baar mujhe repeat karna pada apne issues ko. Training ke baare mein bhi koi clear detail nahi di gayi jaise ki exact steps kya honge. Sign-up aur payment process samajhna mushkil tha kyunki invoices delayed thi aur payment confirmation clear nahi thi. Yeh experience mere liye overall frustrating tha, especially jo time maine invest kiya. Mujhe lagta hai ki customer ki basic queries ko handle karne ka process zyda organized hona chahiye tha taaki itna effort laga ke bhi main satisfied ho paun.