I probably would not repeat this experience
My initial impression of the software was confusion rather than clarity. The setup instructions weren't explained in a straightforward manner, which made accessing the remote workflows a slow process. Although the onboarding did cover some basics, I felt much of the terminology was vague or used inconsistently, which didn't help me gain confidence. The automatic updates sometimes disrupted my workflow, introducing changes without clear communication. On the positive side, the dialer tool performed reliably during the days I tested it, and calls generally connected without issue. Still, as a whole, the onboarding flow lacked the transparency I expected. I also found the sign-up and payment process to be unnecessarily complicated, with various steps that could have been better streamlined. Telephonic support was reachable but didn't always offer solutions beyond basic troubleshooting. While there was one or two parts that worked fine, like the database access, I doubt I would go through this process again given how unclear much of the system was.