You messed up the step order and frustrated me
Your support process felt completely disorganized from the start. When I called for help setting up the dialer tool, the instructions I got seemed out of sequence and caused confusion rather than clarity. Instead of guiding me through the straightforward steps first, I got told about advanced features that weren’t even relevant to the issue I was having at that moment. This left me stuck and aggravated. The telephonic support was difficult to follow because it jumped back and forth without logic, which doesn’t make sense in a workflow system where order matters greatly. I expected a smooth onboarding where each phase builds on the previous one, but your approach was chaotic. The database setup was another example where the steps weren’t clearly laid out, and I had to figure out some parts on my own after being given incomplete instructions. The sign-up and invoicing were one of the few things that went okay, but overall I feel let down by the communication and order of support processes.