Onboarding was okay but missing more hands-on guidance
I started the onboarding process with fairly high expectations since the training is a major part of what WFHI offers. The initial sessions felt informative, and the style was clear enough, yet I sometimes found myself unsure if I was grasping everything properly. The support team was willing to help when I reached out, but response times varied, which left me wondering if I could rely on quick feedback consistently. It seemed like there was a basic structure to the training, but I felt something was missing: more practical, day-to-day examples or scenarios that relate directly to running the workflow remotely. The software features, like the dialer and database, are powerful but need more explanation in how they integrate into actual work. The automatic updates sometimes changed interface elements without warning, and that added to the learning curve during onboarding. However, signing up and payment were pretty straightforward. Telephonic support worked fine on the few occasions I called, but it didn’t feel proactive. Overall, more continuous engagement during training and onboarding would have helped me feel more confident, as right now, it feels like half the staff might be left figuring some things out themselves after the sessions.