Good for those used to tech, but tricky when errors happen
The training was overall helpful in getting started with the software, and the onboarding flow explained the database and dialer well. I appreciated the practical examples during the live sessions that made it easier to follow. However, when something did go wrong, like the dialer freezing or the database syncing issues, the automatic updates didn't always fix the problem immediately. Sometimes I had to troubleshoot on my own before getting decent telephonic support. The support was polite but not always the fastest in resolving issues, which slowed down my learning a bit. For users who are comfortable experimenting and fixing minor glitches themselves, this will work fine. But if you expect a very streamlined, foolproof training and immediate fixes when things break, this might be frustrating. The sign-up and payment process was clear and straightforward, which was a plus. So, I think the platform suits someone who is proactive and tech-inclined rather than a complete beginner looking for hand-holding every step of the way.