Disappointed with the lack of clear explanations in training
I had high hopes that the training and onboarding process would be straightforward and well-explained, but unfortunately, that wasn’t the case. While the software itself seemed promising, many concepts were not clearly communicated. The steps for setting up the dialer and linking it with the database felt rushed, leaving me unsure about some functions. It was a bit challenging to follow along when the instructions sometimes skipped details or assumed prior knowledge I didn’t have. I did appreciate the enthusiasm of the support team during phone calls, which helped somewhat, though it didn’t fully compensate for the unclear training materials. At least the sign-up and invoicing process was fairly easy to understand, which was a small relief. Despite trying to keep up, I found that I needed to repeatedly revisit parts of the training to grasp how automatic updates might affect my workflow. The onboarding flow seemed to push through phases quickly, and I wished for a slower, more thorough approach. The database feature has potential, but without clear guidance early on, it was difficult to implement it effectively. I remain mildly hopeful that future updates will improve clarity, but at present, I felt the training could do much better in making everything comprehensible from the start.