Self-navigation during sales was a problem
Honestly, I expected more guidance during the sales and pre-purchase phase, but it was almost all on me to figure out what was going on. The information was scattered, and I frequently had to search through FAQ sections without direct help. It felt like the sales process assumed a lot of prior knowledge, which I did not have. This made understanding the product options and onboarding choices really frustrating. I kept waiting for someone to provide clearer explanations or walkthroughs, but that rarely happened. In the end, I felt left alone to make sense of complicated steps, which was not helpful for someone new to this kind of software. The one part that was okay was the payment mechanism itself. Though I managed to get past sales, this lack of support early on definitely left a poor impression.