Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,671 published WFHI Reviews.

2,91,532 of 3,88,671 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,856 matching

Back to the start of the list
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Smooth experience overall, though I wonder about future support

    Going through the sales and pre-purchase stage felt mostly straightforward, and I appreciated the balance of enough detail without feeling overwhelmed. The sales team answered my questions clearly during onboarding, and the sign-up flow was guided but not pushy. I did have a slight reservation around how much ongoing help I might need once I’m deeper into using the software and dialer tools, as some concepts seemed complex when demoed. That said, the automatic updates and training materials appear solid, so it might be minimal. I felt the whole process was pretty smooth and didn't drag unnecessarily, which gave me confidence. However, I’m not entirely certain I won’t call for support again soon, especially since the database features have multiple layers. All in all, the experience felt manageable and efficient but with a hint of uncertainty about whether future help will be needed.

    Abhay DalviAssam, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Sab steps ka sequence theek tha, thoda slow tha kabhi kabhi

    Maine sales and pre-purchase process dhyan se dekha aur jaancha ki kya sab steps logically arrange hain. Pehla sign-up ka phase bilkul clear tha, jisme easy navigation tha aur payment options samajhne mein bhi asani hui. Uske baad training sessions ka flow coherent laga, jisme onboarding aur dialer tools ki introduction naturally aayi thi. Database ka feature explain karne ke liye bhi achha time diya gaya, jo mere liye kaafi useful raha, especially jab regularly call lists aur contacts manage karta hoon. Par kabhi kabhi mujhe laga ki automatic updates aur invoicing thoda late reflect karte hain, jisse thoda disruption aata hai scheduling mein. Support team ki telephonic assistance ne changes samajhne mein madad ki, jo ek achha plus point tha. Overall to main kahunga ki sab steps ka order sensible tha, aur mujhe process complete karke aakhir mein product acche se ready mila, bas thodi aur speed hoti toh aur accha hota.

    Aarav NayakDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    user interface sabse achha tha

    Maine pehle bhi doosre softwares try kiye hain, lekin is baar kuch alag hi feel aaya. Sabse khas baat jo mujhe pasand aayi wo tha user interface, jo simple aur easy to navigate tha. Dialer ka function smooth chal raha tha, aur database feature se contact manage karna kaafi convenient laga. Training sessions simple the, bina jyada technical jhanjhat ke. Sign up aur payment process bhi bina kisi jhanjhat ke complete ho gaya. Automatic updates ne software ko fresh rakha, aur mujhe baar-baar naye features seekhne ko mile bina bahut struggle ke. Par ek chhoti si baat jo mujhe thoda bothers karti thi, wo thi ki telephonic support se baat karte waqt kabhi kabhi response thoda slow hota tha, jo busy time mein time waste karta tha. Fir bhi, overall experience accha tha, aur kya bataun, ye interface mujhe sabse zyada suit kiya, baaki chhoti moti baat except kar do toh better feel hua. Isliye 4 star dena chahungi kyunki ek dum perfect nahi tha but definitely bahut improved lag raha tha overall.

    Ritika MathurMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSales and pre-purchase

    Navigating the sales and pre-purchase information required more effort than I expected since the det

    Navigating the sales and pre-purchase information required more effort than I expected since the details were not always clearly laid out. I had to spend time exploring the website and reading through various sections to understand which software packages and training options were the best match for my needs. That said, once I invested that effort, I found the necessary product information and support documents pretty comprehensive. The clarity of answers during my conversations with the sales team helped as well, even if it took a few rounds of questions to get there. So overall, while the process was a bit of a slog initially, I ended up feeling informed and comfortable making the decision. The effort made sense considering the outcome, but streamlining information upfront could save customers some time and avoid early frustrations.

    Saloni SundaramHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Time laga samajhne mein, thoda confusing tha process

    Jab maine WFHI ko pehli baar check kiya, tab mujhe lag raha tha ki sign-up aur overall process jaldi se clear ho jayega. Lekin sach kahun toh kaafi cheezein mujhe khud hi samajhni padi, especially billing aur payment ka system. Training ke initial steps thode confusing lage kyunki mujhe lagta tha support zyada proactive ho sakti thi. Dialer aur calling features acchi thi, par database setup mein mujhe kaafi trial and error karna pada. Software updates thode frequent the, jisse kabhi kabhi mera workflow disturb hota tha. Sign-up aur payment invoicing thoda lengthy process laga, jisme mujhe khud se zyada seekhna pada. Jo baat mujhe sabse zyada impact ki woh thi ki mujhe apne aap system ko fully understand karne mein time lag gaya, jo shayad new users ke liye thoda frustrating ho sakta hai. Overall experience theek tha, par main expect karti thi ki thoda aur guidance milega.

    Tara Karan MehraOdisha, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Zyada personal touch ka thoda kami thi

    Mujhe laga tha ke main inquiry bhejne ke baad jaldi hi response paungi, lekin thoda delay tha jo expect nahi kar rahi thi. Shuruaat mein reply aane mein thoda waqt laga, par jab log connect hue tab unhone kaafi patiently meri queries ko samjha aur detail mein jawab diya. Sales team ne meri baaton ko dhyan se suna aur meri working hours ko dhyan mein rakhte hue suggestions diye, jo kaafi madadgar raha. Kuch aur companies ki tulna mein, jahan bas ek hi tarah se generic jawab milte hain, yahan genuine tarah se solutions diye gaye. Par, mujhe lagta hai communication mein thoda aur personal touch ho sakta tha, jaise ki proactive follow-up ya call kar ke clarify karna, jo missing tha. Training ke baare mein bhi detailed explanation mila, par thoda aur hands-on example dena beneficial hota. Phir bhi, jo main expect kar rahi thi usse behtar guidance mili, especially onboarding ke dauran. Basically, thoda aur zahir hota toh experience aur bhi engaging hota.

    Madhuri VasudevanChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Jab samjha nahi tabhi pata chala sab kuch alag tha

    Main pehle soch raha tha ki sab kuch bahut clear milega, par jab sales team se baat ki toh tab samajh aya ki experience thoda alag hi hoga. Matlab, main expect kar raha tha ki software easily samajh aayega aur onboarding smooth hogi, par reality mein thoda confusion hua. Unhone jo features bataye they, unka poora benefit use kar paana mushkil tha meri taraf se. Sign-up aur payment process theek tha, usmein koi badi dikkat nahi thi, par training mein thoda zyada time lag gaya aur kabhi kabhi waiting bhi hoti thi. Dialer ke use mein bhi delays dekhne ko mile. Matlab ye sab expect nahi kiya tha main, toh thoda disappointing laga, par ek cheez achhi thi ki database feature kaafi theek tha aur updates time-to-time aaye. Overall, thakan hi zyada feel hua is process mein.

    Tushar PatelNagaland, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    sales process samajh aaya, labels clear the

    Mostly mujhe jo sabse accha laga wo ye tha ki sales wale process aur software ke andar jo poora setup tha wo clearly label kiya gaya tha. Matlab jab main sign-up kar rahi thi toh har ek option ka matlab samajh mein aata raha without koi confusion. Training ka jo content tha wo bhi esa laga jaise kisi ne specifically everyday user ko dhyan mein rakha hai – koi fancy technical label nahi, sab simple language mein tha. Mujhe dialer aur database ke labels bhi samajhne mein koi dikkat nahi hui, aur wo layout bhi straightforward tha. Automatic updates ke baare mein bhi saaf saaf instructions mili thi ki kab aur kaise honge. Baat karun telephonic support ki toh unhone mujhe har step pe clearly guide kiya tha, bina pressure ke. Invoice aur payment ka jo flow hai wo bhi clear tha, isme koi hidden step nahi tha jo phir baad mein confuse karta. Basically overall mujhe laga ki purchase karne ke liye jo bhi information chahiye uski poori clarity milti. So, in short, sab theek tha and I would say it’s pretty straightforward with labels jo practical hain.

    Zoya ShanbhagNagaland, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSales and pre-purchase

    Way too long pre-purchase steps for no clear sense

    You really should work on the order and logic of your sales and pre-purchase process. I found it totally confusing how you asked me to go through several trials and register multiple times before providing clear billing information. It felt like I spent way too long just moving from one step to the next without any clear indication of what was expected next or how long the process would take. The sign-up and invoicing information was scattered and not part of a clear flow. You make potential users waste their time figuring out versions and access rights when this should be straightforward. A faster, simpler sequence for pre-purchase would reflect better on your professionalism. I almost gave up due to the drawn-out steps and lack of clear communication. Please restructure the process so people don’t feel frustrated and forced to guess what to do at every stage. The time required was far too long just to get started, and that’s the major reason for my disappointment.

    Kartik BanerjeeHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Setup ka ek hissa acha, baki kaam adhura

    Maine dekha ki sales aur pre-purchase phase mein jo setup mila, woh mostly one-off tha, matlab ek baar karna tha aur baad mein ongoing maintenance kaafi kam tha. Is baat se mujhe initial kaam mein thodi rahat mili. Lekin jo ongoing process hai, usme kaafi cheezein thi jo baar-baar manually karni padti thi, jaise database ko update karna aur dialer settings adjust karna. Yeh chiz thodi takleef wali thi, kyunki main soch rahi thi ki automation zyada hoga. Training sessions ke dauran kuch baar lagta tha ki support limited hai aur questions ka jawab turant nahi milta. Sign-up aur payment ke hisaab se system theek tha, par ongoing workflow ko manage karne ke liye jyada effort chahiye tha. To kahun toh, setup kafi theek tha one-time ke liye par daily kaam thoda cumbersome laga.

    Payal BhonsleOdisha, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy