I expected a clear setup flow but got confused steps
I was really hoping that your training and onboarding process would present the steps in a sensible, logical order that made it easy to follow. Instead, I found the sequence confusing and often felt I was missing important connections between features. The dialer setup came before the database tools were properly explained, which made understanding the workflow much harder than necessary. This disorganized approach forced me to revisit earlier sections repeatedly and slowed down my progress. The automatic updates happened without much notice, sometimes changing things mid-way through setup without clear instructions. While I did reach out to telephonic support, it was frustrating because the assistance was not as prompt or helpful as I expected, adding to my confusion. The sign-up and payment process was the only part that felt straightforward and well-organized. Overall, what I wanted was a smooth, logical onboarding experience that prepared me progressively for using the software, but instead, I had to deal with fractured steps and unclear guidance that hindered my ability to get comfortable with the platform.